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Privacy Policy

1. Introduction

Welcome to the Privacy Policy for On All Pawz Dog Grooming Ltd and On All Pawz Ltd ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy.

This policy explains how we collect, use, and share your personal data when you visit our website www.onallpawz.co.uk, use our services (grooming, walking, secure dog park), or purchase products from our online shop.

2. Important Information and Who We Are

For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controllers are:

  • On All Pawz Dog Grooming Ltd (Company No. 13962156)

  • On All Pawz Ltd (Company No. 13095801)

  • Registered Address: 1-1a Portland Street, Mansfield Woodhouse, Mansfield, Nottinghamshire, NG19 8BE.

If you have any questions about this policy, please contact us at [Insert Email Address] or via post at our registered address.

3. The Data We Collect

We may collect, use, and store different kinds of personal data about you, including:

  • Identity Data: Name, title, and images of your pet (e.g., grooming photos for social media).

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Payment card details (processed securely via third-party providers like Shopify/Stripe).

  • Transaction Data: Details about payments to and from you and products/services you have purchased.

  • Technical Data: IP address, login data, browser type, and location data when you use our website.

  • Pet Data: Information about your dog (name, breed, age, medical conditions, temperament) to ensure safe grooming and walking.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use it for:

  • Performance of a Contract: To process your bookings for grooming or walking, and to deliver products you order.

  • Legitimate Interests: To improve our services, manage our relationship with you, and for security/fraud prevention.

  • Consent: To send you marketing communications (which you can opt out of at any time).

  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

5. How We Share Your Data

We do not sell your data. We may share your data with:

  • Service Providers: Such as Shopify (our e-commerce platform), payment processors, and delivery/courier services.

  • Professional Advisers: Including lawyers, bankers, and insurers.

  • Social Media: We may post photos of your pets on our social media pages (Facebook/Instagram) with your implied or express consent.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (usually 6 years for tax purposes).

8. Your Legal Rights

Under UK data protection laws, you have the right to:

  • Request access to your personal data.

  • Request correction of incorrect data.

  • Request erasure of your data (the "right to be forgotten").

  • Object to processing of your data.

  • Request restriction of processing.

  • Request transfer of your data.

  • Withdraw consent at any time.

To exercise any of these rights, please contact us at [Insert Email Address].

9. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse and allows us to improve our site. You can set your browser to refuse all or some browser cookies, but this may affect the website's functionality.

10. Third-Party Links

This website may include links to third-party websites (e.g., social media). Clicking on those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy statements.

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

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